Excellent planner that is exceptionally well organized has strong work ethics and a willingness to work hard in order to achieve employer objectives. Strong interest and capability in learning and applying new technologies and techniques, an essential aspect in identifying problems, implement solutions and determining best course of action to create results.

QUALIFICATIONS

• Fluent in MS Windows 95/98/2000/NT/XP/Vista operating environments.
• Experienced in Windows server 2000/2003, Internet Information Services (IIS)
• Knowledgeable in hardware configuration and software usage across different platforms such as Windows and Unix.
• Extensive experience of browser and e-mail client integration problems.
• Image optimization and scanning/photo manipulation.
• Proficient in MS SQL Server and MySQL database scripting languages and XML data models.
• PHP, JS, HTML, DHTML, CSS
• Advanced knowledge and usage of end user programs such as Adobe Photoshop, Dreamweaver, FrontPage, Adobe Acrobat Professional, and MS Office, Norton Ghost.

Professional Experience Technical Support, 1997 – currently

• Software, systems, and drivers installation.
• Printer and network (wireless) setup, administration and troubleshooting.
• Software and hardware upgrades for outdated systems
• Website development
• Data recovery/ backup
• Virus removal and protection
• Firewall installation and set up
• PC/laptop set up for first time use
• On site training and phone customer support